web counter

Product Search

 

Advanced Search

Our 15 Point Service Commitment

 1. 

We will always treat you with courtesy, respect and a professional manner at all times.

 2.

Our team is dedicated to providing you the best possible service and solutions within the market place.

 3.

You are more than welcome to visit us at any time and if you would prefer we can easily come to you to discuss your individual requirements.

 4.

All dealings will be treated with confidentiality.

5.

We will always endeavour to provide the best solution to meet your individual requirements.

6.

If we can not provide a perfect solution we will endeavour to find an appropriate alternative to meet your needs.

7.

We will never knowingly promise anything that we can not achieve or delivered within your time and/or budgetary constraints.

8.

We will only source solutions from suppliers that meet our quality standards.

9.

We will never propose any goods which we believe to be produced by unethical means.

10.

We will always honour and fulfil all commitments as agreed.

 11.

We encourage open dialogue throughout the production cycle and will endeavour to keep you informed at every stage of the process until the goods are delivered.

 12.

We will always follow up after delivery to ensure that everything meets your satisfaction.

 13.

As business partners you can expect frequent and open communication as our long term relationships develops.

 14.

Honest feedback is always gratefully received: Positive or Negative. If at any time you feel that we are not performing to the standard as expected as business partners, please do not hesitate to inform us of these failings and we will ensure that these are looked into and resolved accordingly.

  15. 

As our customer, you are the ultimate judge of our work and the service we offer, therefore your perception is always
paramount in everything we do.

These may seem obvious to most organisations, but we feel that it is important to clarify our beliefs and commitment to providing you a business solution. We appreciate that Price is critical within the purchasing environment, but we also know that Service and Reliability is paramount in any business relationship.

Working Together:

When you select us as a supplier, we would hope that this is the beginning of a long term relationship, your business is important to us. We are passionate about what we do and would hope that you recognise this in the dealings you have with us.  Our goal is to provide you with dynamic solutions to meet your individual branding needs.

We specialise in no specific market place as our portfolio of business partners is widespread from both the Public and Private Sectors, large and small alike as well as Charitable Causes and Community Trusts. We can source anything and brand it how you wish, the only factor is what you are prepared to pay and the science of personalisation, otherwise if it doesn't exist it can not be achieved, although it goes with out saying that we will always be able to find someone to produce you a solution,
however it will always  come down to how much you are prepared to pay to achieve your desires.

We hope this gives you a better insight to heart of Happysmile and the values we employ and we would welcome any input or comment you may have to offer.


“ No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others... or failing therein, it ceases to be profitable and ceases to exist.”

Calvin Coolidge  1872 - 1933
30th President of the United States

 

 
Request a Catalogue